Conditions of Carriage

NORFOLK AIR operated by OzJet Airlines Pty Ltd

OZJET AIRLINES PTY LTD

TERMS AND CONDITIONS

1 CONDITIONS OF CONTRACT

(a) OzJet carries passengers on flights in Australia on conditions that consist of the following:

  • The OzJet general conditions of carriage

  • A copy of the said conditions of carriage are available on request from OzJet 1300 737 000 or Norfolk Air 1300 663 913, the OzJet website at www.ozjet.com.au or the Norfolk Air website at www.norfolkair.com

  • These terms and conditions

  • The applicable laws and international conventions

  • Directions issued by OzJet staff from time to time

    In the event of any inconsistencies in these terms and conditions the general conditions of carriage shall apply.

    (b) A person must present a valid a valid Norfolk Air ticket or one of its accredited wholesaler vouchers to be carried on a flight. Mutilated or damaged tickets can in certain circumstances be replaced by OzJet. Tickets are not transferable and are generally valid for one year after issue.

    (c) OzJet will use its efforts to carry you and your baggage in accordance with the date and time specified but does not guarantee it will be able to do so. Schedules may change from time to time at short notice.

    (d) The contract between you and OzJet, including any exclusion or limitation of liability, applies to the benefit of OzJet employees, agents and representatives

    2 BAGGAGE

    Passengers are allowed the following checked baggage
    - 20 Kilograms of checked baggage

    The following cabin baggage shall be allowed
    - 7 Kilograms of carry-on baggage. Carry-on per item must not exceed 105 linear centimetres.

    The following items shall also be carried free of charge:

    Infant carry basket, wheelchair (fully collapsible); crutches or other like device if you are dependent on such a device.

    OzJet can refuse to carry baggage which will endanger the aircraft or person on the aircraft, or offend the Dangerous Goods Regulations or baggage which is prohibited by other regulations from being carried on an aircraft. Passengers should not include fragile or precious items, or valuable business documents and other like items in checked baggage. Dangerous goods can be considered as explosives, all types of gases under pressure, flammable liquids and solids, organic peroxides and oxidisers and all types of toxic substances, corrosive substances and radioactive material. There are some items that by their nature may be acceptable. If in doubt contact OzJet before packing any dangerous goods in baggage.

    The carrier may refuse carriage of baggage that does not comply with the general conditions of carriage or may refuse to carry an item because of its size, weight, shape or contents.

    For reasons of safety and security OzJet/Norfolk Air may request the passenger to permit a search to be made of their baggage.

    In the case of checked baggage OzJet/Norfolk Air will provide a bag identification tag and requires all such baggage to be clearly labelled with the identity of the passenger.

    After arrival at the destination the passenger is required to collect baggage as soon as practicable and shall produce the baggage check or other suitable means of identification.

  • OzJet shall be liable for damage to checked baggage only if such damage has been caused by the negligence of OzJet
  • OzJet will be liable for baggage subjected to and as provided by the Civil Aviation (Carriers Liability) Act, 1959, as amended and any other relevant legislation.
  • OzJet's liability for loss and damage is limited to Aus$1,600 per passenger for checked baggage and Aus$160 per passenger cabin baggage
  • There shall be no liability for delay of baggage
  • Any claim for damage to checked baggage or cabin baggage shall be made within 3 days of receipt of the baggage in relation to an item contained in the baggage and 21 days in the case of loss or damage to the whole of an item in the checked baggage

    3 CANCELLATION OR CHANGE OF SCHEDULE

    If due to circumstances beyond its control OzJet cancels or delays a flight or is unable to provide a previously confirmed space, OzJet shall either carry the passenger on another of its scheduled passenger flights on which space is available or make a refund of the cost of the ticket, and shall be under no further liability to the passenger.

    4 LIMITATION OF LIABILITY

    Carriage wholly within Australia, which is not international as defined by the Warsaw Convention, is subject to the provisions of the Civil Aviation (Carriers Liability) Act, 1959, as amended and complimentary State legislation.

    OzJet's liability in respect of death or injury of any passenger is limited to Aus$500,000. However OzJet shall not be liable for any injury, illness or disability including death which is attributable to your physical or mental condition or the aggravation of any such condition.

    5 SEARCHES

    OzJet, Government or Airport officers may require you to submit to clothing or body searches; require you to submit your baggage to searches or inspections and search or inspect your baggage with or without you.

    6 RIGHT TO REFUSE CARRIAGE

    OzJet reserves the right to refuse carriage to any person who seeks to travel in violation of the applicable law, or general conditions of carriage, or under the influence of drugs or alcohol, or if it is necessary for the safety or comfort of other passengers or for the protection of property.