NORFOLK AIR operated by OzJet Airlines Pty Ltd
OZJET AIRLINES PTY LTD
TERMS AND CONDITIONS
1 CONDITIONS OF CONTRACT
(a) OzJet carries passengers on flights in Australia on conditions that consist
of the following:
The OzJet general conditions of carriage
A copy of the said conditions of carriage are available on request from OzJet
1300 737 000 or Norfolk Air 1300 663 913, the OzJet website
at www.ozjet.com.au or the Norfolk Air website at www.norfolkair.com
These terms and conditions
The applicable laws and international conventions
Directions issued by OzJet staff from time to time
In the event of any inconsistencies in these terms and conditions the general
conditions of carriage shall apply.
(b) A person must present a valid a valid Norfolk Air ticket or one of its
accredited wholesaler vouchers to be carried on a flight. Mutilated or damaged
tickets can in certain circumstances be replaced by OzJet. Tickets are not
transferable and are generally valid for one year after issue.
(c) OzJet will use its efforts to carry you and your baggage in accordance with
the date and time specified but does not guarantee it will be able to do so.
Schedules may change from time to time at short notice.
(d) The contract between you and OzJet, including any exclusion or limitation
of liability, applies to the benefit of OzJet employees, agents and
representatives
2 BAGGAGE
Passengers are allowed the following checked baggage
- 20 Kilograms of checked baggage
The following cabin baggage shall be allowed
- 7 Kilograms of carry-on baggage. Carry-on per item must not exceed 105 linear
centimetres.
The following items shall also be carried free of charge:
Infant carry basket, wheelchair (fully collapsible); crutches or other like
device if you are dependent on such a device.
OzJet can refuse to carry baggage which will endanger the aircraft or person on
the aircraft, or offend the Dangerous Goods Regulations or baggage which is
prohibited by other regulations from being carried on an aircraft. Passengers
should not include fragile or precious items, or valuable business documents
and other like items in checked baggage. Dangerous goods can be considered as
explosives, all types of gases under pressure, flammable liquids and solids,
organic peroxides and oxidisers and all types of toxic substances, corrosive
substances and radioactive material. There are some items that by their nature
may be acceptable. If in doubt contact OzJet before packing any dangerous goods
in baggage.
The carrier may refuse carriage of baggage that does not comply with the
general conditions of carriage or may refuse to carry an item because of its
size, weight, shape or contents.
For reasons of safety and security OzJet/Norfolk Air may request the passenger
to permit a search to be made of their baggage.
In the case of checked baggage OzJet/Norfolk Air will provide a bag
identification tag and requires all such baggage to be clearly labelled with
the identity of the passenger.
After arrival at the destination the passenger is required to collect baggage
as soon as practicable and shall produce the baggage check or other suitable
means of identification.
OzJet shall be liable for damage to checked baggage only if such damage has
been caused by the negligence of OzJet
OzJet will be liable for baggage subjected to and as provided by the Civil
Aviation (Carriers Liability) Act, 1959, as amended and any other relevant
legislation.
OzJet's liability for loss and damage is limited to Aus$1,600 per passenger for
checked baggage and Aus$160 per passenger cabin baggage
There shall be no liability for delay of baggage
Any claim for damage to checked baggage or cabin baggage shall be made within 3
days of receipt of the baggage in relation to an item contained in the baggage
and 21 days in the case of loss or damage to the whole of an item in the
checked baggage
3 CANCELLATION OR CHANGE OF SCHEDULE
If due to circumstances beyond its control OzJet cancels or delays a flight or
is unable to provide a previously confirmed space, OzJet shall either carry the
passenger on another of its scheduled passenger flights on which space is
available or make a refund of the cost of the ticket, and shall be under no
further liability to the passenger.
4 LIMITATION OF LIABILITY
Carriage wholly within Australia, which is not international as defined by the
Warsaw Convention, is subject to the provisions of the Civil Aviation (Carriers
Liability) Act, 1959, as amended and complimentary State legislation.
OzJet's liability in respect of death or injury of any passenger is limited to
Aus$500,000. However OzJet shall not be liable for any injury, illness or
disability including death which is attributable to your physical or mental
condition or the aggravation of any such condition.
5 SEARCHES
OzJet, Government or Airport officers may require you to submit to clothing or
body searches; require you to submit your baggage to searches or inspections
and search or inspect your baggage with or without you.
6 RIGHT TO REFUSE CARRIAGE
OzJet reserves the right to refuse carriage to any person who seeks to travel
in violation of the applicable law, or general conditions of carriage, or under
the influence of drugs or alcohol, or if it is necessary for the safety or
comfort of other passengers or for the protection of property.